Policies & Waiver

Overview

By registering for any High Level Basketball program, you agree to the policies below, including our refund policy, waiver of liability, and media consent.

1. Refund & Cancellation Policy

Cancellations made at least 48 hours before a session — or before the first session of any multi-session program — are eligible for a full refund or credit to the original payment method.

To cancel, please email us with your name, session date, and booking details.

Cancellations made less than 48 hours before a session, including no-shows, are not eligible for a refund.

For multi-session programs:

  • Once the program has started, no refunds will be issued for remaining sessions.

Weather Policy:

  • If High Level Basketball cancels a session due to severe or unsafe weather, all participants will receive a full refund or credit, regardless of timing.

High Level Basketball reserves the right to make final decisions regarding all cancellations and refunds.

2. Scheduling & Program Changes

Due to gym availability and unforeseen circumstances:

  • Session times and locations may change.
  • We will always notify families in advance of any updates.
  • We appreciate your flexibility, as gym scheduling can sometimes be unpredictable.

3. Liability Waiver

Basketball is a physical sport that involves risk of injury.

By registering, you acknowledge and agree that:

  • Participation is at your own risk.
  • High Level Basketball, its coaches, and staff are not responsible for any injuries, accidents, or loss that may occur during training or events.

4. Medical Consent

In the event of an emergency:

  • You authorize High Level Basketball staff to seek medical attention for your child if necessary.
  • You understand that you are responsible for any medical costs incurred.

5. Media Release

High Level Basketball may take photos and videos during sessions.

By participating, you:

  • Give permission for your child to appear in photos/videos used for training and promotional purposes (social media, website, marketing).
  • If you prefer not to have your child included, please let us know in advance.

6. Code of Conduct

We are committed to creating a positive and focused environment.

  • Players are expected to show respect to coaches and other participants.
  • Disruptive or unsafe behavior may result in removal from the program without refund.

7. Privacy

We collect basic information (name, contact details, and payment information) only for:

  • Program registration
  • Communication and updates

We do not share your information with third parties.

8. Agreement

By registering for any High Level Basketball program, you confirm that:

  • You have read and understood all policies above
  • You agree to all terms and conditions